At Meherva ("we", "our", "us"), your privacy is a fundamental part of our service — not an afterthought. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you place an order or contact us, we may collect:
- Your name and contact details (phone number, email address)
- Delivery address
- Order details and purchase history
- WhatsApp communication history related to your orders
- Device and browsing data collected automatically by our website (via Shopify)
How We Use Your Information
- To process and fulfill your orders
- To contact you about your order status
- To respond to your enquiries and provide customer support
- To improve our products and services
- To send promotional messages — only with your consent, and you can unsubscribe at any time
What We Never Do
- We never sell your personal information to third parties
- We never share your information for third-party marketing without your consent
- We never store your payment card details on our servers
- We never reveal the nature of your purchases to couriers, family members, or anyone else
Discretion guarantee: Your order content, purchase history, and personal details are strictly confidential. Our team is trained to maintain total discretion in all customer interactions.
Data Security
Our website is hosted on Shopify, which uses industry-standard SSL encryption to protect your data in transit. We follow best practices for data security and limit access to your personal information to only those team members who need it to fulfill your order.
Cookies
Our website uses cookies to enhance your browsing experience, remember your cart contents, and analyze site traffic. You can control cookie settings in your browser at any time.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. To make a request, WhatsApp us at 0322-4840096 or email hi@buymeherva.com.
Contact
For any privacy-related questions or concerns, please contact us at hi@buymeherva.com or WhatsApp 0322-4840096. We are based in Lahore, Punjab, Pakistan.