Frequently Asked Questions
Everything you need to know. Can't find your answer? WhatsApp us at 0322-4840096.
Ordering & Payment
How do I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout. Alternatively, send us a WhatsApp message at 0322-4840096 with your product name, size, colour, and delivery address — we'll handle the rest.
Is Cash on Delivery (COD) available?
Yes! Cash on Delivery is available across Pakistan. Simply select COD at checkout, or mention it when ordering via WhatsApp. You pay the courier when your order arrives.
What other payment methods do you accept?
We accept Cash on Delivery (COD), JazzCash, EasyPaisa, and Bank Transfer. For JazzCash and EasyPaisa, send payment to 0322-4840096 and WhatsApp us your payment screenshot to confirm your order.
Is it safe to order online from Meherva?
Absolutely. Our website is secured with SSL encryption. We never store your payment details. If you prefer, you can always order via WhatsApp and pay with COD — no card details needed at all.
Can I order as a gift for someone?
Yes! We offer gift kits and can arrange special gift packaging. WhatsApp us at 0322-4840096 to discuss options. We can also ship directly to the recipient with a personalised note.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3–5 working days nationwide. Lahore orders are typically delivered in 1–2 working days. We dispatch all orders within 1 working day of confirmation.
Do you deliver to my city?
Yes — we deliver nationwide across all cities in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Peshawar, Quetta, and all other cities and towns. If you're unsure, WhatsApp us your address.
How much does delivery cost?
Delivery charges start from Rs. 200 and are FREE on orders above Rs. 5,000. The exact delivery charge is shown at checkout based on your location.
How will I know when my order has been shipped?
We will send you a tracking number via WhatsApp or SMS once your order is dispatched. You can track your order on the courier's website or ask us to check for you anytime.
Privacy & Packaging
Is the packaging really discreet?
100%, always. Every Meherva order ships in a plain, unbranded box or bag. There is no Meherva logo, no product description, and no indication of contents on the outside of your package. This is our absolute guarantee — not optional, not a special request.
Will the package say what's inside?
No. The shipping label will only contain the delivery address. No product names, no category descriptions, nothing that could reveal the nature of your purchase.
Is my personal information kept private?
Yes. We never share your personal information with any third parties for marketing purposes. Your details are only used to fulfill and deliver your order. Please read our Privacy Policy for full details.
Sizing & Products
How do I find my size?
Visit our Size Guide for full measurement charts. If you're still unsure, WhatsApp our team at 0322-4840096 with your measurements and we'll guide you personally.
What if an item doesn't fit?
No problem. We offer a 7-day exchange policy. Contact us within 7 days of receiving your order and we'll arrange an exchange for a better size. See our Exchange Policy for full details.
Are your products good quality?
Quality is everything to us. Every product is hand-selected and inspected before dispatch. We only stock pieces we'd be proud to wear ourselves — premium fabrics, clean stitching, and durable construction.
How do I care for my Meherva pieces?
For best results: hand wash in cold water with a gentle detergent, do not bleach, hang dry away from direct sunlight, and do not tumble dry. Always refer to the care label on your specific item.
We're one message away
Our WhatsApp team replies fast — usually within minutes during business hours.
CHAT WITH US ON WHATSAPP